A self-perpetuating system that ensures the knowledge and information being made available to users of a Web Self Service system is continuously improved
Web Self Service is only as good as the information it provides to its user…so it is a software solution, not an answer in its own right. Web Self Service is a [...]
Posts Tagged Web Self Service
Web Self Service
Apr 11
Article from the Web Labs Newsletter (below) explains how the Software House have produced a new product for Flyde District Council. Web Self Service aims to reduce cost as well as helping Councils with National Indicators (NI 14) amongst others. Article itself has been contributed by Andrew Cain – Transformational Services Officer at Flyde.
During March we are going to publish articles from the Web Labs Newsletter, second of these is the workthat Web Labs have done with Aylesbury District Council, so without further ado…
"As part of their business transformation programme focusing on channel broadening and customer self service we are developing transactional e-forms that will allow the public [...]
Well, lets look at it this way, a web site is only as good as the information it holds and the infrastructure of the web sites design. Pretty straight forward but to recap a website can only be as good as the information it has available and the ability to find then hold that information. But how [...]
Web Labs in July agreed to run a campaign with Wired GOV, the online news company who report Public Sector news from 130 plus Government Departments and Agencies. Considered decision by Web Labs was taken due to the fact the Milton Keynes Company faced such high demand from the Public Sector (and indeed the Third Sector) [...]
“We have achieved year-on-year improvements in the annual SOCITM Better Connected survey, thanks in no small part to Web-Labs”
A SOCITM Press Release…
05 May 2009 – With cuts in public sector spending looming, councils must take a fresh look at how the web and self-service can deliver more for less says Socitm Insight briefing
With future council spending cuts being widely predicted following the budget, local authorities are being urged by Socitm Insight to take [...]
Web Self Service is a must as Chancellor looks to Local Authorities to cut costs yet improve
services online!