Web Labs in July agreed to run a campaign with Wired GOV, the online news company who report Public Sector news from 130 plus Government Departments and Agencies. Considered decision by Web Labs was taken due to the fact the Milton Keynes Company faced such high demand from the Public Sector (and indeed the Third Sector) [...]
Archive for category E-Service Desk
As we have discussed earlier, Web Labs have long been established in this area of introducing and then developing online solutions in Web Self Service. List of clients particularly in the Public Sector underlines this.
Reading Borough, Lancaster and Preston City Council or The Charities Commission have all benefitted from Web Labs web self service software. Bespoke to [...]
“We have achieved year-on-year improvements in the annual SOCITM Better Connected survey, thanks in no small part to Web-Labs”
A SOCITM Press Release…
05 May 2009 – With cuts in public sector spending looming, councils must take a fresh look at how the web and self-service can deliver more for less says Socitm Insight briefing
With future council spending cuts being widely predicted following the budget, local authorities are being urged by Socitm Insight to take [...]
Web Self Service is a must as Chancellor looks to Local Authorities to cut costs yet improve
services online!
Lancaster City Council statement yesterday of how Web labs have helped them gain recognition from SOCITIM is highly significant. Showing once again how Web Labs are consistently hitting National Indicators and industry standard targets for Local authorities it goes to prove how Web Labs are the leading proveder for the Public Sector in Content Management. [...]
National Indicator 14 is one of the 198 indicators that Local Authorities are assessed on as of from April 2009. In fact the new National Indicator is timely due to the fact of the re-organisation that has been on going in at least 6 counties within Local Government with the emergence Unitary Authorities such as in [...]
Introduction of the new E-Service Desk by Web Labs has seen an improvement in customer service at a much lower long term cost. E-Service Desk has been born from working with large customer led organisations such as Fylde Borough Council and Reading Borough Council.
E-Service Desk can be seen in two parts for effectiveness of how [...]