We have spoken about Web Labs at Online Information Exhibition before but below is an official press release about Web Labs presence at the Exhibition. 

WEB-LABS are pleased to announce the launch of two exciting new products at the

Online Information Exhibition 2009, to be held at Olympia on

December 1^st-3^rd (Stand 446)

Firstly, THE BRIDGE, is designed to bring together several powerful software systems using the same interface.

It includes common components such as Workflow, Security (user and system permission), Report Generator, Connector and API Store and GUI, which work together to ensure that system use is easy and efficient.

• The software systems included in the first phase of this release are:
  
• Enterprise Content Management
• Enterprise Electronic Forms
• Electronic Document and Records Management
• E-Commerce Suite
• E-Democracy Suite
• Room/Resource and Sports Booking
• Remote Working and Data Capture
• Advanced Conceptual Search Engine and auto-classifier
  

And secondly, our CUSTOMER SELF SERVICE product is designed to assist private and public sector organisations to obtain and retain customers while lowering costs by utilising efficient and effective online self service.

The costs of Customer Self Service via a website are considerably lower than face to face meetings, telephone enquiries or email. It can also provide a convenient round-the-clock service to users, with no lengthy queues or waiting on hold. But the success of Customer Self Service depends greatly upon the quality of the information on the system, which is why WEB-LABS’ Customer Self Service product has an information quality control module incorporated  which can be used to improve service provision by using your customers’ responses.

Our Customer Self Service system includes the following components:

• Information and Service Level Quality Control- ensuring high quality information and service provision
• Knowledge Base-   an easily maintained database of knowledge for customers & staff to use
• Advanced Search Engine-   this returns abstracts and other includes advanced search engine features
• Web Query Management and Online Chat- alternative options for queries not answered in content
• Scenario Management- asks the customer questions to build up a scenario to answer their enquiry
• FAQS Management- this supports the knowledge base by entering new FAQs and answers into the system
• Web Content Management- allows staff to easily manage webpage content with no specialist IT skills

If you would like to hear any more about these exciting new products, you can contact us at: Internet House, 24 Wandsworth Place, Milton Keynes. MK13 8BT       Tel: 01525 374859

www.web-labs.co.uk             email: es@web-labs.co.uk

NB:  if you would like to visit the Online Information Exhibition 2009 we would be pleased to send you complementary ticket/s and look forward to seeing you on stand 446.

Online Information 2009 is an exhibition dedicated to serving organisations in the Private and Public Sector in providing news from the Information Industry.  It is one of the most heavily attended and popular conferences in the information online industry in the UK.