Web Labs success and the fact that they are the leading provider of Content Management Systems for Local Authorities within the UK is well demonstrated by her relationship with Preston City Council.  The Lancashire Local Authority have worked with Web Lab’s for over 6 years now when in 2003 Preston City Council first asked them to design a Content Management System. 

Relationship since then has been continuous with Web Labs modifying and improving the Web Content System at Preston City Council throughout the 6 years.  Web Labs, early on the relationship introduced the E-Form System that has become so vital for Local Authorities in interacting with members of the Public. 

Fact is “through the support of Web Labs and their systems, the Council has been able to deliver and maintain a professional website” as Stephen Parkinson, Head of Communications at Preston City Council puts it.  “For example, the Council now has an electronic bin/recycling collection day facility on-line. This electronic facility written and developed by Web Labs gives the user instant details of when their collection day is without the need to contact the Council by phone.”

Preston City Council faith in Web Labs ability to deliever in the face of high expectation and extreme presure was again proven with the purchase of the Search System.  In effect what this allowed was the ability for all web pages or documents to be searched on the Preston City Council website but also allowing you to search neighbouring Local Authorities such as Lancaster City Council or Lancashire County Council websites.  In effect “Joined Up Government” is then promoted and enabled via Web Labs software. 

Perhaps biggest endorsement comes from Stephen Parkinson, “Further, with the ever increasing pressure on finances and resources delivering services electronically online is very much the way forward. By having a good working relationship, Web Labs are able to pinpoint and then develop electronic services and facilities that improve customer satisfaction and save time and money.” Above features are vital in everyday expereince of any Local Authoritiy especially while as a Council representating people who want there lives improved by the Local Representatives, easy online access as demonstrated by Web Labs Content Management Sytems and E-Forms means greater uniterupted service and long term saving.